Service Delivery Change – Effective Monday, March 23, 2020
Churchbridge Credit Union recognizes the growing concern around the COVID-19 virus, and the unease many are facing. Our main priorities are keeping our members, employees, and their families safe while maintaining our service to you.
In the face of this crisis, we are changing how we serve our members. Effective March 23, 2020, Churchbridge Credit Union will temporarily suspend all in-branch services.
We understand your concerns and will continue to provide access to necessary banking services. Although our doors will not be open to the public, we will have staff available to answer your calls, texts, and emails, and process your transactions.
We ask that you use online banking, our mobile app, or our ATM network to perform your day to day transactions such as depositing cheques, paying bills, transferring funds, and account inquiries. Alternative methods and actions we will be implementing include:
• Using our night deposit to drop off cheques, cash, and bill payments for processing. Our staff will be processing these transactions regularly throughout the day.
• Waiving fees for phone transactions.
• Working with our personal, farm, and business members on a case-by-case basis to help our members manage through this challenging time.
• Reaching out to our key community organizations, business and consumer members to reduce impacts of this temporary change in service.
• Phone interviews for your investment, lending, and other advisory service needs.
Please call your local branch and we will work with you to meet your financial needs
• Churchbridge: 306-896-2797
• Langenburg: 306-743-5212
• Text: 306-400-5718
• E-mail: email@example.com
We anticipate increased call volumes, so please be patient. Rest assured, our staff will be here to help you.
We are doing our best to navigate these uncertain times as the progress of the virus continues, and the impact is made known. We thank you for your support in keeping the health and safety of our members and employees the priority.
Churchbridge Credit Union
CREDIT UNION DEPOSIT GUARANTEE CORPORATION’S RESPONSE TO
All deposits held in Saskatchewan credit unions are fully guaranteed. As the primary regulator, Credit
Union Deposit Guarantee Corporation ensures that Saskatchewan credit unions follow sound business
The Corporation continues to carry out its regulatory duties during this unique time. Our top priorities
remain ensuring the health and safety of our employees, the safety of deposits, and the continued
strength and stability of the Saskatchewan credit union system.
In response to the COVID-19 outbreak, we have activated our business continuity and pandemic plans,
and are closely monitoring the situation. We have enabled staff to work remotely, which means that we
will be relying more on email during this time, and will make every effort to respond to you. Although
we cannot receive faxes at this time, we will respond to voicemail and email messages. We will
acknowledge your call or email within 24 hours. Please make sure you provide your name, telephone
number and email address if you leave a message.
Saskatchewan credit unions have also activated their business continuity plans in response to the
outbreak, and are taking the necessary steps to protect their employees and serve their members. We
continue to be in very close contact with them to ensure continued sound operations and deposit
protection through this event.
More information on Credit Union Deposit Guarantee Corporation and our deposit guarantee can be
found on our website: www.cudgc.sk.ca