COVID-19 Updates

We Are Re-Opening Our Doors, But It’s Not Business As Usual
On Monday, June 1, 2020, we will be re-opening our doors to the public, but with restrictions.

While we are re-opening our doors, we will continue to keep the health and safety of our staff and members our top priority. We will be operating with the following restrictions:
-Plexiglass barriers are installed at MSR stations in each branch, with floor decals to direct traffic. This will ensure physical distancing requirements are met;
-No more than three members in the deposit area at one time;
-Members must sanitize their hands when entering the branch;
-If you feel ill, or are currently experiencing any symptoms of COVID-19, we respectfully ask that you do not enter the building;
-We are restricting public access to the back office areas. If appointments are necessary, you must call ahead for loans, safety deposit box access, investment services, and account opening services;
-We encourage members to continue to use alternative options whenever possible – ATM, Night Deposit, MemberDirect Online Banking, Deposit Anywhere, INTERAC e-Transfer, Pre-Authorized Payments, telephone/e-mail inquiries, etc. to limit in-branch traffic.
We thank you for your continued support, understanding, and co-operation as we work through these difficult times together.

Perry Wishlow, General Manager
Churchbridge Credit Union

Click here for an update from Andrew Barker, Manager of Lending, regarding the Canada Emergency Business Account (CEBA).

CCUA (Canadian Credit Union Association) has developed and launched a new public page to help individuals and businesses navigate the latest COVID-19 programs and relief efforts announced by the Federal Government.

Click here to learn more: https://ccua.com/covid-19-government-aid-programs/

COVID-19 UPDATE
Service Delivery Change – Effective Monday, March 23, 2020

Churchbridge Credit Union recognizes the growing concern around the COVID-19 virus, and the unease many are facing. Our main priorities are keeping our members, employees, and their families safe while maintaining our service to you.

In the face of this crisis, we are changing how we serve our members. Effective March 23, 2020, Churchbridge Credit Union will temporarily suspend all in-branch services.

We understand your concerns and will continue to provide access to necessary banking services. Although our doors will not be open to the public, we will have staff available to answer your calls, texts, and emails, and process your transactions.

We ask that you use online banking, our mobile app, or our ATM network to perform your day to day transactions such as depositing cheques, paying bills, transferring funds, and account inquiries. Alternative methods and actions we will be implementing include:
• Using our night deposit to drop off cheques, cash, and bill payments for processing. Our staff will be processing these transactions regularly throughout the day.
• Waiving fees for phone transactions.
• Working with our personal, farm, and business members on a case-by-case basis to help our members manage through this challenging time.
• Reaching out to our key community organizations, business and consumer members to reduce impacts of this temporary change in service.
• Phone interviews for your investment, lending, and other advisory service needs.

Please call your local branch and we will work with you to meet your financial needs

• Churchbridge: 306-896-2797
• Langenburg: 306-743-5212
• Text: 306-400-5718
• E-mail: info@churchbridgecu.ca

We anticipate increased call volumes, so please be patient. Rest assured, our staff will be here to help you.

We are doing our best to navigate these uncertain times as the progress of the virus continues, and the impact is made known. We thank you for your support in keeping the health and safety of our members and employees the priority.

Perry Wishlow
General Manager
Churchbridge Credit Union

CREDIT UNION DEPOSIT GUARANTEE CORPORATION’S RESPONSE TO
COVID-19

All deposits held in Saskatchewan credit unions are fully guaranteed. As the primary regulator, Credit
Union Deposit Guarantee Corporation ensures that Saskatchewan credit unions follow sound business
practices.
The Corporation continues to carry out its regulatory duties during this unique time. Our top priorities
remain ensuring the health and safety of our employees, the safety of deposits, and the continued
strength and stability of the Saskatchewan credit union system.
In response to the COVID-19 outbreak, we have activated our business continuity and pandemic plans,
and are closely monitoring the situation. We have enabled staff to work remotely, which means that we
will be relying more on email during this time, and will make every effort to respond to you. Although
we cannot receive faxes at this time, we will respond to voicemail and email messages. We will
acknowledge your call or email within 24 hours. Please make sure you provide your name, telephone
number and email address if you leave a message.
Saskatchewan credit unions have also activated their business continuity plans in response to the
outbreak, and are taking the necessary steps to protect their employees and serve their members. We
continue to be in very close contact with them to ensure continued sound operations and deposit
protection through this event.
More information on Credit Union Deposit Guarantee Corporation and our deposit guarantee can be
found on our website: www.cudgc.sk.ca
Telephone: 306-566-1286
Email: cudgcweb@cudgc.sk.ca

Churchbridge Credit Union would like to advise our members and our communities how we are prepared for a pandemic.

We do not want to cause panic; we just want to do our part in stopping the potential spread of the Coronavirus (COVID-19) throughout our communities.

Our Pandemic Planning Principles Are:

• To protect the health and well-being of employees
• To protect and serve our membership, through the continuity of services
• To protect Churchbridge Credit Union long-term business and social interests

If you have recently travelled outside of the country or are not feeling well, we are asking that you don’t visit us in person, please give us a call or use our electronic services to complete your transactions.

In fact, the experts (linked below) are recommending handwashing, avoiding touching our faces, and social distancing to contain the spread of the virus. If possible, please use our electronic services, or give us a call at 877-890-2797 for assistance.

If you do not use electronic services, or would like to set them up, please call your local branch, we would be more than happy to help you out! To find out more about our electronic services visit our website at www.churchbridgecu.ca.

Thank you for helping us to stop the potential spread of COVID-19.

To keep current with updates on the Coronavirus, you can visit the following websites:

Health Canada
http://www.hc-sc.gc.ca

Saskatchewan Health
http://www.health.gov.sk.ca/

World Health Organization
https://www.who.int/health-topics/coronavirus