If your MemberCard®, Global Payment Card or Collabria Mastercard is lost or stolen, call immediately to report it. Even if you think your card has been compromised, please call.
Lost/Stolen MemberCard® Debit Card
Call your branch during business hours:
Churchbridge (306) 896-2797
Langenburg (306) 743-5215
After hours please call 1-888-277-1043
Lost/Stolen Global Payment Card
Within Canada: 1-800-567-8111
Outside Canada: 1-306-566-1276
Lock’N’Block® is an anti-fraud feature that allows users to lock and unlock their credit union debit cards quickly and conveniently using MemberDirect online banking and the mobile app. Members are able to take control and lock their card between uses for security, lock the card instantly before reporting it lost or stolen, and choose what types of transactions will be allowed on their card at all times. For more information, please click on the following link
If your Collabria Mastercard is lost or stolen, please call the following number:
Canada And U.S.: 1.855.341.4643
International Collect: 1.647.252.9564
Recommended best practices for card fraud prevention and detection:
- Change your PIN every 3 to 5 months; or after any travel outside of Canada
- Use the Interac Flash functionality as much as possible for low dollar value transactions, as your PIN cannot be compromised on these transactions
- Review your account activity regulary and report any suspicious activity to your Credit Union.
- Contact your Credit Union branch to notify the staff of any travel plans that you have; this will ensure that your card is not blocked from being used during your travel.
Best Practices when Your Wallet or Purse is Lost or Stolen:
Identity theft is an increasing concern almost everywhere. Here are some best practices to help avoid identity theft when your purse or wallet is lost or stolen:
- File a police report as soon as possible to establish a record of loss. If possible, get a physical copy of the police report. This report can be very useful in getting your credit file frozen.
- Contact your credit union and report any checks or credit/debit cards that have been lost or stolen. Cardholder’s zero liability applies upon receipt of notification of the loss of theft.
- Contact the government agencies for any government-issued identification cards contained in the wallet or purse (ie. Drivers license, health card, passport, etc)
- Contact one of the major credit reporting bureaus, and at the very least, ask to put a fraud alert on your file to prevent identitiy theft in the future. The initial fraud alert stays on for 90 days. If you have the police report handy, you can instead request an extended fraud alert, which stays in effect for 7 years.
Canada’s two major credit-reporting agencies are: