- Sign up for MemberDirect Fraud Alerts (FREE)
- Learn about known scams (see below)
- Test your knowledge
- Stay Safe Online
- Types of Fraud
- Keep Antivirus and Firewalls up to date
What to do when you get a Member Direct Fraud Alert
Report it Immediately:
During regular business hours contact Churchbridge Credit Union 306 896 2797
- Mon – Wed 9:00am – 4:00pm
- Thurs – Fri 9:00am – 5:00pm
After hours and on weekends phone toll free 1-888-273-3488, Internet Home Banking Technical Support
What to do if you think your card has been compromised:
Report it immediately:
- During regular business hours contact Churchbridge Credit Union 306 896 2797
- After hours and on weekends phone 1-800-LOST111 (1-800-567-8111)
Credit Card or Global Payment Card:
Report it Immediately:
- Notify 1-800-LOST111 (1-800-567-8111)
Believe it or not, there is no typical fraud victim in Canada, but research finds that fraud victims are likely to be educated, informed, relatively affluent and involved in their communities.
Your risk of becoming a fraud victim is not linked to your age, race, income or geographic location. Scammers don’t care about any of that — they just want your money.
Scams Reported in the Local Area
- Credit Card Fraud Department Scam
- “Grandparents” or Emergency Scam
- Advance Payment Scams
- Lottery Scam
- Romance Fraud
- Email Fraud / Phishing
- Publishers Clearing House
Reporting a Scam
Who to contact depends on where you live and what type of scam is involved.
Whether you’ve been scammed or targeted by a fraudster, you should always report it. Canadian authorities may not always be able to take action against scams, but there are ways you can help. By reporting this to minimize the chances of the scam spreading further. You should also warn your friends and family of any scams you come across.
More information & Alerts
- Member Scam Protection
- Member Security Tips
- Member Internet Transactions Protection
- Identity Protection
- Little Black Book of Scams
- Canadian Anti-Fraud Centre 1-888-495-8501
- Competition Bureau 1-800-348-5358
Local Scams please contact your local consumer affairs office
Your local consumer affairs office is the best resource for investigating scams that appear to come from within your own province or territory. A list of provincial and territorial consumer affairs offices can be found in the Canadian Consumer Handbook.
Financial and investment scams
Contact Canadian Securities Administrators
Financial scams involve sales offers or promotions about financial products and services, such as superannuation, managed funds, financial advice, insurance, or credit or deposit accounts.
Investment scams involve share buying, foreign currency trading, offshore investments, Ponzi schemes, or prime bank investment schemes.
You can report financial and investment scams to the Canadian Securities Administrators or your local securities regulator.
Banking and credit card scams
Contact your Credit Union or Financial Institution
In addition to reporting these scams to the Canadian Anti-Fraud Centre, you should alert your bank or financial institution about any suspicious correspondence that you receive regarding your account. They can advise you on what to do next.
When contacting your bank or financial institution, make sure to use the telephone number found in the phone book, on your account statement or on the back of your card.
Spam emails and text messages
Contact the Spam Reporting Centre
Many scams arrive by email and text message. Visit wwwfightspam.gc.ca for information on Canada’s anti-spam legislation and how to report spam.
Fraudulent, phishing or smishing messages requesting personal details can also be reported to the bank, financial institution or other concerned organization. Again, be sure to use a phone number or email address that is listed in an official reputable source, and not the one that appears in the email.
Fraud, theft and other crimes
Contact the police
Many scams that may breach consumer protection laws (those enforced by the Competition Bureau and other government and law enforcement agencies) may also breach the fraud provisions of the Criminal Code.
If you are the victim of fraud – meaning you have suffered a loss because of someone’s dishonesty or deception – consider contacting your local police, especially if the amount involved is significant. You should definitely contact police if your property has been stolen or you’ve been threatened or assaulted by a scammer.
Contact the police
Identity theft refers to the acquisition and collection of someone else’s personal information for criminal purposes.
If you suspect or know that you are a victim of identity theft or fraud, or if you unwittingly provided personal or financial information, you should:
- Contact your local police force and file a report
- Contact your Credit Union or Financial Institution and credit card company
- Contact the two national credit bureaus and place a fraud alert on your credit reports
- Always report identity theft and fraud. Contact the Canadian Anti-Fraud Centre.
Additional organizations to contact depending on the situation:
- Your provincial Better Business Bureau
- Canada Revenue Agency – Charities Inquiries Line
- Your provincial records office
- Credit bureaus can put a fraud alert on your account, which will alert lenders and creditors of potential fraud:
This can be found in the Little Black Book of Scams available online at www.competitionbureau.gc.ca
We also have 3 anti fraud toolkits availlable for you to download from The Canadian Anti Fraud Centre. Click the link to open the relevent toolkit.
What to do if you become Victim to Identity Theft